Q: When does the UM+ SIM card and the credit expire?
A: SIM card and credit will become invalid if the credit has not changed for nine months.
Q: When does the charging start?
A: Charging starts as soon as the person you wanted to call answers. No charging for applies for the call back or while waiting for the call back.
Q: What charging interval do we use?
A: The charging interval is 60 seconds.
Q: Can I dial 0800/0900 (Freephone, Premium Rate) numbers?
A: No.
Q: Why do I get an announcement saying:"Call not allowed" (or similar), and why do I never get a call back when I’m calling?
A: Some phones require you to make calls using the phone menu. If this applies to you, please select the menu option “Call” (under the main menu or under “Extras”), then select “Dial” and “Enter number”. Dial the full international dialling code, i.e. “+” or “00”, followed by the country code, the regional code or GSM prefix (without the zero), and then the local number. Once you have finished dialling, press the ok button. You will now be disconnected and your phone will display:“Please wait”. Wait until you are called back (this takes between 5 and 10 seconds) and answer as usual. Your call will now be connected.
Q: Where (in which country) is my number located?
A: +44 is the country code for Jersey/Great Britain.
Q: Are EasyCodes charged and if yes, at what rates?
A: Recharge (088) and balance inquiry (089) are free of charge. All other EasyCodes will be charged. For the rates please see our rate plan at:
http://www.ustronics.com/united_rates.php
Q: Is it possible to access EasyCodes from a line other than the UM+ SIM (eg. a fixed network)?
A: No, this is only possible using the UM+ service.
Q: Does the UM+ SIM Card work in every mobile phone?
A: Yes, the UM+ SIM card works in all current GSM handsets which are SIM lock free.
Q: Is my number visible for the called person?
A: Yes, the number is visible by default. Unfortunately it is not possible to guarantee transmission of your number in international networks.
Q: Can I hide my number from others?
A: Your telephone number can be suppressed by using the following codes:
Telephone number permanently suppressed *122*#
Telephone number permanently displayed *121*#
Q: How can I divert my telephone number?
A: Set up divert *111* [number]#
Cancel divert *112*#
Q: Can I keep my phone number?
A: No, unfortunately international number portability is not possible.
Q: Can I make data connections?
A: No, unfortunately this is not possible at this time, however, we are working in this feature to introduce it by the end of 2007.
Q: How do I know if my phone is SIM locked?
A: You can either ask your mobile phone supplier or insert your UM+ SIM card into your phone and switch it on. If a normal screen is displayed your phone is unlocked. If the screen displays an error message such as "Enter Subsidy Code" or "Phone Restricted" or asks to enter a code other than the PIN code your phone is probably SIM locked.
Q: Is it possible to unlock my phone and if yes, how do I have to proceed?
A: It is possible to unlock a phone. Please check this with your cell phone supplier.
Q: How can I move my contacts on to my new UM+ SIM card?
A: Please proceed as described in the manual of your mobile phone.
Q: What can I do if I don’t know my PIN code anymore?
A: Try to enter your PIN. After three attempts you will get a prompted asking for your PUK code. Enter the PUK code found on the card that came with your UM+ SIM card. You will then be prompted asked to enter a new PIN. We suggest you enter the original PIN found on the UM+ SIM card.
Q: How much does it cost for people to call me on my UM+ number?
A: The costs for calls to your UM+ number depend on the provider of the caller. For acccurate information contact the provider and ask for the rates to call a mobile number from Jersey/Great Britian.
Q: What can I do, if I have a problem to receive SMS?
A: First try to change to another network. Please read the manual from your mobile phone how to select another network. If changing the network does not solve the problem, please contact our Customer Service.
Q: Can I set up UMTS with UM+ data connection?
A: No, this service is not currently available. If you would like to subscribe to our Newsletter, we will keep you informed of latest developments.
Q: How can I recharge my balance?
A: You can recharge via our web site. If you have a PIN Code (Refill Voucher Code), enter the following in your phone:
*139*[Your PIN Code]#
Q: What do I do if I lose my SIM Card?
A: Contact Customer Service who will block your account. You can order a replacement SIM Card via the Online Shop and your balance will be transferred.
Q: What can I do if the SMS Delivery fails?
A: Please ensure that the following SMS Service Number is stored in your Mobile: +44 779 7704004 (Menu Messages/Functions/SMS Service Center)
