Start calling**
Customer service for your Cayman Islands prepaid SIM card is available 24 hr./day by dialing 100 at any time from your Cayman Islands cellular phone.
*You will need to snap out the thumbnail sized Cayman Islands SIM card along the perforated edge of its holder and then insert the Cayman Islands SIM card into your international cell phone with the gold contacts of the Cayman Islands SIM card facing the metal contacts of your international cellular phone.
^ Your phone will prompt you for a 4-digit PIN code, which on the welcome letter affixed to your prepaid Cayman Islands SIM card. You will be prompted for PIN1. The PUK is only required to unblock you phone if you enter in a PIN code incorrectly. Follow your cell phone manual instructions to correctly use the PUK to unblock your phone.
** When calling overseas from the United States to your Cayman Islands cellular phone number callers will need to dial 1(same country code as the US) followed your Cayman Islands cell phone number. To call abroad from your Cayman Islands cell phone simply dial the ‘+’ key (on your cell phone) followed by the country code and phone number. To call UStronics you would dial +18007650020.
Adding Talk Time
Your Cayman Islands Digiflex SIM card has an initial airtime credit of CI$13 ($16) which includes CI$3 preloaded on the SIM and a CI$10 airtime voucher. Additional credit is available through the purchase of airtime or FLEXcards vouchers, as they are referred to locally (not another SIM card), airtime vouchers are available in the following denominations:
CI$50 / $60 (60-day expiry period)
Simply scratch off the gray protective layer to reveal your voucher code. When punched into the keypad of your international cell phone the voucher code will credit your SIM card the respective dollar denomination you purchased.
Airtime vouchers are available locally, in, Cayman Islands at local Tabac shops, convenience stores, gas stations post offices and Digicel shops.
Remember: Do not purchase another SIM card when your airtime credit is depleted! Your only need a recharge voucher! And your incoming calls are always free even when you run out of airtime.
Domestic Rates
The Domestic rates are per minute for outgoing calls within Cayman Islands from your prepaid Digicel Digiflex SIM card while you are in Cayman Islands. All incoming calls regardless of where they originate are FREE. All calls are billed per second.
|
Service
|
Day
|
Evening
|
Weekend
|
|
Digicel to Digicel
|
CI$.37 / $.45
|
CI$.32 / $.39
|
CI$.25 / $.30
|
|
Fixed and Other Mobiles
|
CI$.40 / $.48
|
CI$.35 / $.42
|
CI$.30 / $.36
|
|
After 3 minutes on a digi to digi call
|
CI$.10 / $.12
|
CI$.10 / $.12
|
CI$.10 / $.12
|
Day - Monday-Friday 6am-8pm.
Evening - Monday - Friday 8pm - 6am.
Weekend - Midnight Friday - Midnight Sunday
Other Charges
| Service |
Charge |
| Voicemail (123) |
CI$.10 / $.12 per call |
| Customer Care (100) |
Free |
| Handset Support (3263663) |
CI$.30 / $.36 per call |
| Text Messaging |
CI$.10 / $.12 per msg sent |
| digiINFO (4636) |
CI$.10 / $.12 per msg |
| Directory Enquiries (411) |
CI$.50 / $.61 per min |
Note: Prices are quoted per minute but are charged on a per second basis.
International Rates
Making International calls from your world cell phone has never been easier with your prepaid
Cayman Islands SIM card. All rates are listed per minute for international outgoing calls from a card within Cayman Islands, however outgoing calls will be billed to the second.
| Calls to |
Day |
Evening |
Weekend |
| Jamaica |
CI$.37 / $.45 |
CI$.32 / $.39 |
CI$.25 / $.30 |
| USA, Canada, Ireland, UK, Turks & Caicos |
CI$.40 / $.48 |
CI$.35 / $.42 |
CI$.30 / $.36 |
| Rest of the World |
CI$.65 |
CI$.50 |
CI$.40 |
| Other Countries* |
CI$.85 |
CI$.65 |
CI$.60 |
* Other Countries includes Antarctica, Ascension, Cook Islands, Cuba, Falkland Islands, Guinea Bissau, Norfolk Islands, Saint Helena, Sao Tone & Principe, Solomon Islands, Vanuatu, Thuraya, Iridium, Inmarsat
Email
Your cellular phone can receive e-mail from any other e-mail address Your e-mail address for your prepaid SIM card will be your last 7-digits of your phone number @digitextky.com (ex. 2601234@digitextbb.com) and all incoming e-mails are free. Outgoing e-mails with your Barbados prepaid SIM are charged as an SMS at CI$.20 ($.10)/msg.
Service Life
You have 60 days in which to top-up your digiFLEX account after the expiration of each FLEXcard. If you fail to do this, your account will be deactivated. You will be able to receive calls but will need to top-up in order to make a call. If your account remains dormant for an additional 60 days, your account will automatically be terminated which means your Mobile phone number will be recycled and any remaining airtime credit on your Cayman Islands SIM card will be forfeit. To get connected again you will be required to purchase another SIM card. The validity period begins the day you arrive in The Cayman Islands.
